DLT - FAQs

All you need to know about DLT Process - India

What are UCC Complaints?
UCC complaints are basically “Unsolicited Commercial Communication” complaints, better known as DND complaints, that the operators receive from end-users. ...
Wed, 30 Jun, 2021 at 11:51 AM
What will happen if I send messages to customers who have not "Opted-In" for my communication?
An Opt-In is a consent that a client provides to your company to send them communication regarding your products, services, and updates.  With the implemen...
Wed, 30 Jun, 2021 at 7:56 PM
Why are my DLT registered messages were delivering previously, but failing now?
This is related to the Template Scrubbing that went live as of 22nd April 2021. TRAI has updated the guidelines for SMS Templates.  The industry has...
Mon, 12 Jul, 2021 at 4:56 PM
DLT message template error codes explained
With the latest update from TRAI, there are multiple new error codes that have been added, in order to explain why messages are failing, based on the reason...
Mon, 19 Jul, 2021 at 12:58 PM
How many variable parameters can I use in a message? Is there a limit?
The TRAI which helps regulate commercial communication within India has decided that all registered templates including the Promotional, Transactional, and ...
Tue, 27 Jul, 2021 at 10:49 AM
Types of DLT Registrations
DLT registration process is a little different, depending on your use case as well as the role that you play in the new DLT ecosystem.   To und...
Thu, 5 Aug, 2021 at 8:12 PM
Reasons for Template (Content and Consent) Rejection
Based on some of the queries that Kaleyra has received regarding template rejections, we have compiled a guide to help you self-troubleshoot the rejection m...
Fri, 6 Aug, 2021 at 8:00 PM
How do I find my Principle Entity ID?
  Whenever you log into any operator portal, depending on the portal, it is quite easy to locate your Principle Entity ID.   For VILPow...
Fri, 6 Aug, 2021 at 8:02 PM