Consent Template Registration - FAQs

Generic information around TRAI rules for Consent Template Registration

I have multiple content templates that need to be linked to a single consent. Is this possible? Is there an option to bulk upload these?
Yes, it is possible to link 1 consent to multiple content templates, so if the purpose of the message is the same.    Unfortunately, none of the DLT platf...
Mon, 30 Aug, 2021 at 7:59 PM
I have multiple consent templates. Can I upload my entire customer base for all the consents, or do I need to link each one separately?
You will need to link each consent template to the relevant numbers for which you have received consent only. You cannot blanket upload the entire database ...
Mon, 30 Aug, 2021 at 7:59 PM
Is there a duplicate check for the data that I am uploading in “Bulk Consent”?
While some operators do provide a duplicate check within the file being uploaded at that time, there is NO duplicate check for the overall data that is bein...
Tue, 31 Aug, 2021 at 8:58 PM
If duplicate numbers are uploaded in different files, can I apply for a cancellation or a refund?
No, unfortunately. In case you do upload the same file 2 times, the operator will not be able to cancel this or provide you with a refund once this has been...
Tue, 31 Aug, 2021 at 8:59 PM
How long is my customer’s consent valid for? How will my customer’s consent be renewed?
The consent that has been uploaded by 22nd August 2021 is valid till Feb 2022, regardless of the date that the consent has been attained. So, in case you ha...
Tue, 31 Aug, 2021 at 9:00 PM
If a customer of mine is DND registered, but I have consent from him, can I send messages to him?
Yes! As per the recent update from operators, consent overrides preference, meaning if a customer has signed up or provided you consent, and is a DND number...
Tue, 31 Aug, 2021 at 9:01 PM
Can I check the uploaded details of the consent along with status?
Yes, you can do this by logging into your individual DLT portals and checking on the summary of the consent bulk upload.  Each portal has its own interf...
Tue, 31 Aug, 2021 at 9:02 PM
What changes can I expect with the new consent scrubbing from DLT?
With the new consent scrubbing that is going live from 1st September 2021, the only difference is, in case a number is registered as DND and you have not up...
Tue, 31 Aug, 2021 at 9:05 PM