WhatsApp - General Questions

FAQs, good to know information and guidance on policies for WhatsApp

Can we edit/change the content on the approved Templates?
No, You cannot edit message templates once approved.
Thu, 24 Jun, 2021 at 10:21 PM
How do I apply for a WhatsApp Template with Kaleyra?
To get the template approved from WhatsApp under the K-Cloud Platform, please follow the steps below    Login to K-Cloud account Select “Channel” opt...
Thu, 24 Jun, 2021 at 10:23 PM
Reasons for failures in WA Template messages
Below are some of the reasons for WhatsApp message failure: Sending a message to an invalid WhatsApp number Sending message from an invalid from numbe...
Thu, 24 Jun, 2021 at 10:26 PM
Reasons for failures in WA non-template messages
Businesses can send non-template messages only after receiving an incoming message from the customer to the WA business number.  Once the message is receiv...
Thu, 24 Jun, 2021 at 10:27 PM
How to check the status of a message sent on WhatsApp?
WhatsApp messages status can be checked on the K-Cloud portal & also by configuring the Callback-URL in the request under the “callback_url” parameter.
Thu, 24 Jun, 2021 at 10:28 PM
About incoming URL on WA channel
Incoming URL is a webhook which can be configured against each WhatsApp Business number under the portal which will be triggered by Kaleyra whenever an inco...
Thu, 24 Jun, 2021 at 10:30 PM
FB Business Account Verification
FB has heard feedback that business verification slows businesses down in getting started on the API. Many businesses get stuck when it comes to uploading d...
Thu, 24 Jun, 2021 at 10:31 PM