General Questions

How can I view the analytics on the application?
Analytics are multi dimensional fields that use predictive, prescriptive models and machine learning algorithms to find meaningful patterns from the reco...
Tue, 29 Oct, 2019 at 5:49 PM
How do I create a Contact?
Adding Contacts You can add multiple contacts to the groups, or simply add a single contact. You can also import contacts from your local computer. To mana...
Mon, 23 Sep, 2019 at 7:14 PM
How do I log into my Messaging Account?
Logging into your Kaleyra Messaging Account To get started with accessing the alerts/promo application, follow the steps below: In your browser, type in...
Tue, 29 Oct, 2019 at 3:36 PM
How do I reset my account password?
If you have forgotten the password, follow the steps below: Click on “Forgot?” button on the login page to change your password.  On the page...
Mon, 19 Jul, 2021 at 4:26 PM
How do I recharge my Messaging Account?
My Account My Account enables you to view the transactions of the credits raised on the alerts/ promo application.  You can simply do this by  Clicking ...
Tue, 29 Oct, 2019 at 4:12 PM
Can set up automatic emails for reports and alerts?
Yes you can! The Alerts in "Settings" Menu on the top right corner of your panel allows you to set alerts to notify you on credit usage and to...
Tue, 29 Oct, 2019 at 4:16 PM
How do I change my registered Mobile Number/Email Address ?
The process for changing your registered email ID or phone number from any of your accounts, be it Alerts, Promo, Voice or OBD application is quite simple a...
Fri, 14 Aug, 2020 at 2:17 AM
What is Kaleyra's "Fair Usage Policy"(FUP) ?
In any of Kaleyra’s platform accounts, we have a unique design, where, if there is no usage or activity (panel logins, API requests from account, scheduled ...
Wed, 7 Jul, 2021 at 5:23 PM
Is it necessary to register my SenderID with DLT as well as Kaleyra Portal?
Yes. SenderID or Header registration is a mandatory process for clients whose business is registered within India and who wishes to send messages within In...
Mon, 14 Sep, 2020 at 7:20 PM
Is it necessary to register my Templates with DLT as well as Kaleyra Portal?
Yes. Consent and Content Template registration is a mandatory process for clients whose business is registered within India and who wishes to send messages...
Mon, 28 Jun, 2021 at 6:55 PM