In case you have written to the respective operator and do not hear back from them, Kaleyra is here to help you on this.

Please reach out to your account manager with the below details so that we can get this expedited for you.

  1. Registered Email ID
  2. Registered Phone number
  3. PAN/TAN details used for Registration
  4. In case you are waiting for an approval of sender-ID, then a screenshot of the portal displaying all the details.