DLT - FAQs

All you need to know about DLT Process - India

A company is not able to register their company details on the DLT platform. Can I register SenderID and Templates (along with brand names) on behalf of them and help trigger the messages?
No. You will not be able to do this. If the SenderID is not relevant or does not reflect your company’s brand name, it will be rejected. Similarly, if t...
Tue, 4 May, 2021 at 11:55 PM
What is the difference between an Entity and a Telemarketer in DLT?
An Entity refers to any company that intends on sending messages to their end customers as a form of communication. A telemarketer refers to a company t...
Tue, 4 May, 2021 at 11:57 PM
I want to push promotional messages immediately to my customers. Is there any way that I can do this with the new DLT regulations?
No, unfortunately. As per the DLT regulations, all messages being sent to end customers must be pre-registered. The only way to do this is to have marke...
Tue, 4 May, 2021 at 11:59 PM
Can Kaleyra help expedite the SenderID and Template approval from operators?
Since we work directly with the operators, we can have a word on your behalf, as and when required and help progress the templates or Sender IDs approval pr...
Wed, 5 May, 2021 at 12:01 AM
Can an Indian subsidiary company use its DLT registration to send SMS for a product owned and operated by the parent company in a foreign country?
No, this would not be allowed.  SMSes related to only the Indian entity can be pushed by the Indian company, even though the Indian company is a subsidiary...
Wed, 5 May, 2021 at 12:02 AM
Are spaces allowed within a single variable?
Yes, spaces are allowed within a single variable {#var#}. Each variable parameter {#var#} will allow you to enter 0 – 30 characters. This means that spa...
Wed, 5 May, 2021 at 12:07 AM
If the SenderID does not reflect the “Brand Name”, will I still be able to use it?
No. The SenderID or header is used so that your clients would be able to identify that you are sending them the message. If the SenderID does not reflec...
Wed, 5 May, 2021 at 12:08 AM
DND End User Options Explained
The activation of DND on a phone number under TRAI guidelines is not binary, i.e. it is not just DND Active/Inactive.  There are preferences that the en...
Mon, 7 Jun, 2021 at 11:11 AM
Can I send messages on behalf of another company if I have their consent? Does the parent company have to do the registration or can I?
Yes, you can most definitely execute messages on behalf of another company, provided that the Entity registration, as well as the Template registration, is ...
Thu, 17 Jun, 2021 at 8:12 PM
New Promotional Messages status
With the new regulations that have been set in place for India, by the Telecom Regulatory Authority of India (TRAI), going forward, promotional messages tha...
Thu, 17 Jun, 2021 at 8:13 PM