DLT - FAQs

All you need to know about DLT Process - India

I see my sender-ID's are in "Pending Approval" status from the operator. Can Kaleyra help me to get this approved?
Absolutely! We can help. In case you have no response for more than 2 working days, we can have this checked for you. Please share the below details to your...
Thu, 9 Jul, 2020 at 10:30 PM
Does Kaleyra get notified if my sender-IDs are registered with operators or should we provide the proof of approval?
Kaleyra does not get notified when the Sender-IDs are approved/rejected.  However, in case you are facing any delivery concerns, we can have this checked f...
Thu, 9 Jul, 2020 at 10:11 PM
What if I am not receiving any update from the operator even after multiple followups on DLT?
In case you have written to the respective operator and do not hear back from them, Kaleyra is here to help you on this. Please reach out to your account m...
Thu, 9 Jul, 2020 at 10:18 PM
Which operator will have SenderIDs approved quickly?
We are not too sure on this, since the entire process is currently manually done by all operators, where they check the form submitted against the details s...
Thu, 9 Jul, 2020 at 10:23 PM
My Entity Registration has been rejected by operator stating "Business address mismatch". How do I fix this?
This happens when the addressed mentioned in the registration form does not match the supporting document attached. We advise you to re-submit the form.
Thu, 9 Jul, 2020 at 10:34 PM
Why is my Template not approved in Jio Portal?
The approval process for content and consent templates are a manual process with the operators, and this usually takes time. However, the best approach is ...
Mon, 31 Aug, 2020 at 3:20 PM
What if I am an International Customer? Do I still have to register my SenderIDs?
If you are an international customer and the traffic that is being pushed towards Kaleyra is from international routes for India, there is no senderID regis...
Mon, 14 Sep, 2020 at 5:58 PM
DLT Content Template Types
As a mandatory part of the DLT registration process, the content that you intend on pushing to your end customers in the form of SMSes now have to be regist...
Wed, 27 Jan, 2021 at 5:57 PM
Transactional Message Content Type
As a part of DLT registration, the message content that you want to send to your customers must now be registered on the DLT portals. Transactional message...
Wed, 11 Aug, 2021 at 7:34 PM
Service Implicit Message Content Type
As a part of DLT registration, the message content that you want to send to your customers must now be registered on the DLT portals. Service implicit m...
Wed, 11 Aug, 2021 at 7:44 PM