DLT - FAQs

All you need to know about DLT Process - India

what are the messaging statuses related to DLT?
Ideally, if you have not registered with DLT and you are attempting to send messages, some of the message statuses that you would get are:  NETT-ERR (Pane...
Thu, 9 Jul, 2020 at 10:28 PM
Why are my headers rejected from the operator (For example - Reason : Header and entity irrelevant)?
Sometimes, the header looks irrelevant to the company registration name.  However, most companies submit Sender-IDs which are relevant to their brand names...
Thu, 9 Jul, 2020 at 10:32 PM
I have registered my promotional sender-ID under DLT, but how do I create it on my Kaleyra promotional panel?
You can simply log into your account from : https://promo.kaleyra.com/ and follow the below steps: Once logged in, click on "Manage Items" and t...
Thu, 17 Sep, 2020 at 5:44 PM
Does Kaleyra provide their sender-IDs to me until my sender-IDs are registered in DLT?
As an act of good faith, Kaleyra will provide our generic sender-IDs to clients who have initiated the process of sender-ID registration and is awaiting app...
Thu, 9 Jul, 2020 at 10:21 PM
Where do I find Kaleyra’s Telemarketer ID?
Kaleyra’s Telemarketer ID is 120210000041.  You can use this in case you are prompted for telemarketer’s ID during Header/Entity registration
Thu, 9 Jul, 2020 at 10:24 PM
I see my sender-ID's are in "Pending Approval" status from the operator. Can Kaleyra help me to get this approved?
Absolutely! We can help. In case you have no response for more than 2 working days, we can have this checked for you. Please share the below details to your...
Thu, 9 Jul, 2020 at 10:30 PM
Does Kaleyra get notified if my sender-IDs are registered with operators or should we provide the proof of approval?
Kaleyra does not get notified when the Sender-IDs are approved/rejected.  However, in case you are facing any delivery concerns, we can have this checked f...
Thu, 9 Jul, 2020 at 10:11 PM
What if I am not receiving any update from the operator even after multiple followups on DLT?
In case you have written to the respective operator and do not hear back from them, Kaleyra is here to help you on this. Please reach out to your account m...
Thu, 9 Jul, 2020 at 10:18 PM
Which operator will have SenderIDs approved quickly?
We are not too sure on this, since the entire process is currently manually done by all operators, where they check the form submitted against the details s...
Thu, 9 Jul, 2020 at 10:23 PM
My Entity Registration has been rejected by operator stating "Business address mismatch". How do I fix this?
This happens when the addressed mentioned in the registration form does not match the supporting document attached. We advise you to re-submit the form.
Thu, 9 Jul, 2020 at 10:34 PM