Guide to Resetting Your Password

If you have forgotten the password, follow the steps below:

  1. Click on “Forgot?” button on the login page to change your password. 

  2. Enter your username for which you want to reset password. 

  3. You will receive a verification link to your registered email id.  

  4. After clicking on the link, you will be redirected to ‘Change Password’ page. Set a new password and you’re set to re-login!

Note: Username can not be mentioned as password and old password can not be re-used again

Checklist to configure your account

After successful login to your Alerts/ promo account, you need to consider the prerequisites given below:

  1. Adding Credits: You can request your account manager to add credits to your account if minimum balance is not maintained to send SMS.

  2. Creating Sender ID (Only for Alerts): Request for Sender ID (the unique identity to send messages to your customers). Once we approve your Sender ID, you can create messaging campaigns. 

  3. Successful KYC Verification: Make sure you must have gone through our KYC Verification to enjoy uninterrupted service experience.